We Are A Gold Standard Firm
Lumin has been awarded the Pension Transfer Gold Standard title by the Personal Finance Society. Firms with this title are recognised as embracing the code of good conduct and high professional standards for advising on pension transfers.
Advice on pension transfers is a complex area and the decisions which clients need to make have the potential to transform their lives for the better and for the worse. It is therefore essential that Pension transfers are undertaken by firms who will act with the highest level of integrity and put the interests of the client above all other considerations.
This award rubber stamps our ethos that great service matters to our clients and how seriously we ensure that we deliver that to them.
The 9 Gold Standard Principles which Lumin will adhere to are:
1. Helping clients understand when advice is appropriate.
2. Ensure advice supports client wellbeing in context of objectives.
3. Ensuring client understanding and acceptance of all charges.
4. Ensuring the most appropriate and updated technical skills are applied.
5. Transparent management of Conflicts of Interest.
6. Helping clients understanding the cost of transferring benefits.
7. Avoiding unregulated investments and introducers.
8. Transparency in the advice processes and outcomes.
9. Promote the Consumer Guide to the Pension Transfer Gold Standard.